Total Quality Management - A Developmental Perspective

Autores

  • Prof Priyavrat Thareja Head, Materials and Metallurgical Engineering department, PEC University of Technology, Chandigarh, 160012 India
  • Prof. P. B. Mahapatra
  • Prof. D. D. Sharma

Palavras-chave:

TQM models, Deming, Juran, Change, Culture, PDCA, AUM, transformation

Resumo

The Journey to Quality management is culture oriented, and requires intention, perfection and devotion. Say, an attitude to excellence is required. The mending of culture is subject to acceptance. It is difficult to orient, towards the new philosophy (as Deming clamours in his 14 points).This brief emphasises the importance of implementation of TQM through the perspective of various models. While their effectiveness is logistically poised, ultimately, the success of implementation will happen only when the constructs of the model match with the culture of implementing organisation or people. Of the many strategies, the TQM aligned organisation can choose any one; but the road map is always charted through a strategic design of orienting people versus processes. People impact through Leadership, cross functional teams etc. managing what’s, and how’s – the basics to processes. How continual improvement is addressed is mapped in this paper. Models like GOAL/QPC, Toyota’s 4-P, Kanji’s and Thareja’s AUM model – as some of the tenets are sketched to drive TQM in a systematic and regressive way.Keywords: TQM models, Deming, Juran, Change, Culture, PDCA, AUM, transformation

Biografia do Autor

  • Prof Priyavrat Thareja, Head, Materials and Metallurgical Engineering department, PEC University of Technology, Chandigarh, 160012 India
    Heads Materials and Metallurgical Engineering department,PEC University of Technology. Member Editorial board, Indian Foundry Journal. Was meber Ed board, Powder Metallurgy, Quality International Journal from 1987 to 1993.Has innovated in Technical poetry, and authored elucidating Materials and Metallurgical Engineering processes and concepts.a certified, Lean Six Sigma Black Belt. An IRCA approved Lead Tutor and certified Auditor and in both QMS and EMS, he has promoted Value Auditing, and helped several industries in improving competence (through a tool ‘COMpro’. He was a part of special group of TC 176- which developed ANSI/ASQ/ISO 9001:20xx Education Management Standard presently under publication at Geneva. He is a TS 16949 Tier II supplier provisional auditor etc. He heads Materials and Metallurgical Engineering at PEC University of Technology, and also a Principal Programme Coordinator of the Total Quality Engineering and Management cell.

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Publicado

2011-04-20

Edição

Vol. 1 N.º 1 (2011)

Secção

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