Client Satisfaction and its Associated Factors towards Maternal and Child Health Services in Mekelle Health Centers, Ethiopia, 2015

Abstract

The health of the mother and child constitutes one of the most serious health problems affecting the community, particularly in the developing countries. Client satisfaction is fundamental for further improvement of quality of health care delivery system in general and maternal and child health care services in particular. However, studies on the level of client satisfaction with maternal and child health care service are lacking. So, the purpose of this study is to assess level of satisfaction and associated factors among women receiving maternal and child health care service at health centers in Mekelle town. Facility based cross sectional study was employed among 422 mothers in Mekelle public health institutions from July 2014 to October 2015. Systematic sampling technique was used to select respondents. Data was collected using structured interview questionnaire and entered, cleaned and analyzed using SPPS version 20.0 statically package software. 183(44%) of the participants were satisfied with maternal and child health services. Level of education [AOR=2.33; 95% CI: [1.53–3.54], awareness towards service [AOR=1.77; 95%CI: 1.16–2.71], occupation [AOR=2.85; 95%CI: 1.55–5.25] and care provider [AOR=0.05; 95%CI: 0.00–0.32] had statistically significant association with level of satisfaction. Literacy affected satisfaction in an inverse way. With increasing literacy, satisfaction appeared to be decreasing. This study demonstrated that client satisfaction of participants towards maternal and child health care services was low. Awareness, educational level and care provider were the variables associated with client satisfaction. Therefore, the investigator recommends that client feedback should be recognized as a legitimate method of evaluating quality of health services in each and every health center as a whole.

Keywords: MCH service, satisfaction, client, health center, Ethiopia

Cite this Article

Haftom Gebrehiwot, Alemayehu Bayray, Ashenafi Damte et al. Client Satisfaction and its Associated Factors towards Maternal and Child Health Services in Mekelle Health Centers, Ethiopia, 2015. Research and Reviews: Journal of Immunology. 2016; 6(1):    1–5p.